Privacy Policy

Information Collected

When a visitor purchases items from our online store we collect their name, address, email, and phone number, as well as credit card information. All of this information is transmitted through a 2048-bit SSL secured connection to either Stetzer Electric’s secure web server, or to our secure 3rd-party merchant account provider to facilitate credit card payment processing. Credit card information is never stored on Stetzer Electric’s web server.
When a visitor submits an inquiry via a contact form on this site we collect their name, email address or other provided contact information, IP address, web browser and OS versions, and any data submitted by the visitor (text of questions, comments, etc).

How we use collected information

This information is used to service our customers’ orders or to engage in correspondence at the visitor’s request, as well as to troubleshoot website experience issues. Customer/visitor information is not sold or given to any third party (aside from our secure merchant account provider, as noted above).

Email communications

When you purchase from our online store, we may occasionally send you email about related products, product updates, usage and installation guidance, and offers. We also send promotional and informational email to visitors who sign up to receive it.

Every marketing email includes an unsubscribe link at the bottom. You can opt out at any time and we will honor the request.

Unsubscribing from marketing email does not stop messages tied to an order, such as order confirmations, shipping notifications, and support replies. We need those to fulfill your purchase.

Who can access your information

Customer and visitor information is not sold. We share it only with service providers who help us operate the business, such as our secure merchant account provider and our email service provider, and only to the extent needed to perform those services.

Security measures taken to protect your information

To safeguard your personal information, we have secured our web server with a 2048-bit Secure Sockets Layer (SSL) certificate, and we NEVER store your credit card information on our server. Our company email is also transmitted securely, should any of your information need to be transmitted between company personnel.

Cookies

Our website may make use of cookies – small digital files that are stored in your web browser that enable us to track your return visits to our website. Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience of our website.

Policy Changes

Stetzer Electric reserves the right to change the information we collect, how it is collected, and for what purposes it is used at any time without notice. Such changes will be reflected on this page.

References to Stetzer Electric or Stetzer Electric, Inc shall be construed to include Stetzer Consulting LLC.